Shipping policy

Thank you for choosing ThermoKitchen. We’re committed to delivering high-quality Makeup Essentials at great value. Please review our shipping guidelines so you know what to expect with your order.

Shipping Times -
Orders are typically processed within 1–3 business days after payment is confirmed.

Total delivery time is usually 8–15 business days, including processing and shipping.

Delivery may vary depending on product availability, order volume, and your location within South Africa.

Tracking Your Order -
A tracking number will be sent once your order ships.

Tracking updates may take 2–5 business days to appear after dispatch.

Delays -
While we aim to deliver within the estimated timeframe, delays can happen due to courier issues, customs processing, holidays, or high demand. Thank you for your patience.

Lost or Damaged Parcels -
If your order has not arrived within 20 business days, or if it arrives damaged, contact our support team.

We’ll work with you to resolve the issue quickly, either with a replacement or refund.